Google's Instant Messaging

I realize I forgot to add my comments about Instant messaging; I liked the Google widget for this; it was much clearer to me than the old AOL messenger account that I once had. I loved that you could see that the other people were typing so you could just sit and wait. I have to admit though that I am impatient; I would much prefer to call someone on the phone rather than IM. The idea of using it for reference questions and customer service functions is fantastic though. In my media center tho??? No, not yet